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Self-Assessment

Select where your organization currently operates and where you want to get to. There is no obligation to reach "Leading Org." — choose the target that is right for your business context and investment capacity.

📍 Current Level
🎯 Target Level
Select your current and target levels above to map your assessment on this initiative.
Fundamental
Market Standard
Above Average
Leading Org.

Technology

  • Curated library of decarbonization resources, tools, and frameworks available via customer portal
  • Emissions calculator tools enabling customers to estimate their carbon footprint from product use

Process

  • Designating customer-facing sustainability liaisons within account management teams
  • Providing customers with access to relevant public incentive programs and rebate databases
  • Hosting quarterly customer sustainability webinars sharing best practices and regulatory updates

Financing

  • Customer resource support costs embedded in account management and customer success budgets
  • Free access to basic emissions calculation tools offered as part of standard customer relationship

Technology

  • Fundamental Technologies +
  • Self-service customer sustainability platform with emissions benchmarking, target-setting, and progress tracking
  • Regulatory compliance tracker alerting customers to relevant decarbonization regulations and deadlines

Process

  • Offering structured sustainability onboarding for new customers including emissions baseline assessment
  • Running annual customer decarbonization summit connecting customers, partners, and subject matter experts
  • Tracking and reporting on customer sustainability capability improvements as a program outcome metric

Financing

  • Tiered resource support model: basic tools free, premium advisory services bundled with high-value contracts
  • Customer sustainability platform development cost shared across account base via subscription or embedded pricing

Technology

  • Market Standard Technologies +
  • Embedded sustainability advisor team providing dedicated support to strategic customer accounts
  • AI-powered customer decarbonization recommendation engine delivering personalized action plans

Process

  • Co-developing customer-specific decarbonization roadmaps with quantified milestones and KPIs
  • Connecting customers to company's supplier and partner network for decarbonization project implementation
  • Reporting on verified customer decarbonization outcomes supported by company resource programs

Financing

  • Sustainability advisory services priced as premium service tier generating incremental revenue
  • Customer decarbonization outcomes quantified and reported as Scope 3 Category 11 avoided emissions

Technology

  • Above Average Technologies +
  • Fully integrated customer decarbonization ecosystem: AI advisor, verified data platform, financing, and implementation network
  • Open-source decarbonization tools published for industry-wide use, building ecosystem leadership

Process

  • Publishing third-party-verified customer decarbonization outcomes enabled by resource support programs
  • Operating industry-recognized customer sustainability academy with certified curriculum and credentials
  • Advocating for policy frameworks that support customer decarbonization capacity-building at sector scale

Financing

  • Resource support programs generate measurable customer retention, share-of-wallet, and NPS premium
  • Customer emissions reductions from supported programs monetized via shared carbon credit arrangements

Related Pathways

← All Pathways 3.2.1 Operationalization 3.2.2 Capitalization 3.2.3 Design for Sustainability